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CREATING AWARD-WINNING CUSTOMER EXPERIENCES FOR BRANDS

Our Clients

OG CX is a Brooklyn-based consultancy dedicated to helping brands build world-class Customer Experience (CX) departments that focus on a uniquely data-driven, human-first methodology. We invented proprietary systems and leverage specific expertise in the startup ecosystem to help brands scale. 

Our Results

90%+

CSATs

45%

Bot Deflection Rates

3.5M

Users Supported

Testimonials

"Oliver is the best Customer Experience mind I've ever met.

He has the rare ability to understand a customer's needs at a granular, emotional level, and what it takes to build a resilient, high-leverage team.  In short: he understands how to scale empathy.

I consider him a magician."

- Mario Gabriele, The Generalist

What We Fix

Slow Response Times
High Ticket Volume
Employee Turnover
Inconsistent SLA's
Increasing Churn

OUR SERVICES

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Fractional CX Leadership

Embedded as your first CX employee(s) or to lead your existing team to create best-in-class habits, experiences, and results starting day 1.

End-to-end execution from Volume Reduction, Self Service implementation, tailored reporting, Chatbots, & recruiting.

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Project Based CX

We're at your service to solve your

specific pain points. We excel in:

  • Volume Reduction

  • Automation + Chatbots

  • Self Service Buildouts

  • Recruiting + Training

  • Recovery + Retention

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Interim Head of CX

We stabilize, fortify and optimize every aspect of the customer experience department until your next teammate is onboarded

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Let's Create Together!

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