top of page

THE
CUSTOMER EXPERIENCE AGENCY
FOR STARTUPS

Our Clients

OG CX is a Brooklyn-based consultancy dedicated to helping brands build world-class Customer Experience (CX) departments that focus on a uniquely data-driven, human-first methodology. We invented proprietary systems and leverage specific expertise in the startup ecosystem to help brands scale. 

Our Results

90%+

CSATs

45%

Bot Deflection Rates

3.5M

Users Supported

"Oliver is the best Customer Experience mind I've ever met.

He has the rare ability to understand a customer's needs at a granular, emotional level, and what it takes to build a resilient, high-leverage team.  In short: he understands how to scale empathy.

I consider him a magician."

- Mario Gabriele, The Generalist

What We Fix

Slow Response Times
High Ticket Volume
Employee Turnover
Inconsistent SLA's
Increasing Churn

OUR SERVICES

1.png
Fractional CX Leadership

Embedded as your first CX employee(s) or to lead your existing team to create best-in-class habits, experiences, and results starting day 1.

End-to-end execution from Volume Reduction, Self Service implementation, tailored reporting, Chatbots, & recruiting.

2.png
Project Based CX

​​We're at your service to solve your

specific pain points. We excel in:

​

  • Volume Reduction

  • Automation + Chatbots

  • Self Service Buildouts

  • Recruiting + Training

  • Recovery + Retention

​

3.png
Interim Head of CX

We stabilize, fortify and optimize every aspect of the customer experience department until your next teammate is onboarded

bg2.png

Let's Create Together!

bottom of page